wowbet Privacy Policy

1. Introduction

wowbet ("the Platform", "we", "us", "our") operates the online casino and sports betting platform accessible at wowbet.bio. We take the privacy and security of our players' personal data seriously. This Privacy Policy sets out the categories of personal data we collect, the purposes for which we process that data, the circumstances under which we may share it with third parties, the period for which we retain it, and the rights available to you as a data subject.

This Privacy Policy applies to all personal data collected through the wowbet website, mobile-responsive platform, customer support interactions, and any other means by which you communicate with or interact with wowbet. It should be read alongside our Terms and Conditions, which govern your use of the platform, and our Responsible Gaming policy.

By creating a wowbet account, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the wowbet platform.

2. Data Controller

For the purposes of this Privacy Policy, the data controller responsible for your personal data is wowbet, operating the platform at wowbet.bio. As data controller, wowbet determines the purposes and means by which your personal data is processed.

If you have any questions about how wowbet handles your personal data, wish to exercise any of your data rights, or wish to submit a formal data-related complaint, please contact us using the details provided in Section 16 of this Privacy Policy. We will acknowledge all data-related requests within five (5) Business Days and endeavour to resolve them within thirty (30) calendar days of receipt.

3. Categories of Personal Data We Collect

Depending on how you interact with wowbet, we may collect the following categories of personal data:

3.1 Identity & Registration Data

• Full legal name
• Date of birth (to verify that you meet the 18+ age requirement)
• Username selected at registration
• National Identity Card (NID) number or passport number, where provided for KYC purposes
• Copies of identity documents (NID, passport, driver's licence) submitted during verification

3.2 Contact Data

• Mobile phone number registered with your account
• Email address (where provided)
• Physical address or billing address (where required for KYC)

3.3 Financial & Payment Data

• bKash, Nagad, Rocket, or Upay mobile wallet account number (masked after verification)
• Visa or Mastercard details (card number, expiry, billing name — stored in tokenised form only)
• Transaction history: deposit amounts, withdrawal amounts, dates, and method used
• Account balance history

3.4 Gaming & Betting Activity Data

• Bets placed, games played, wager amounts, and outcomes
• Bonus and promotion history: offers claimed, wagering progress, expiry events
• Game session durations and login timestamps
• Responsible gaming tool usage: deposit limits set, cooling-off periods activated, self-exclusion requests

3.5 Technical & Device Data

• IP address at the time of registration and each subsequent login
• Device type, operating system, and browser version
• Unique device identifiers
• Geolocation data derived from IP address
• Pages visited on the wowbet platform, click-path data, and session duration

3.6 Communications Data

• Records of your communications with the wowbet customer support team, including chat logs and email correspondence
• Survey responses or feedback submitted voluntarily
• Complaints and dispute records

4. How We Collect Your Data

wowbet collects personal data through the following channels:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, or respond to surveys and promotions.
• Automatically during platform use — through cookies, server logs, and tracking technologies that record your IP address, device information, and browsing behaviour on the wowbet platform. See Section 11 for details on our cookie practices.
• From payment service providers — bKash, Nagad, Rocket, Upay, and card payment processors share transaction confirmation data with wowbet to verify deposits and facilitate withdrawals.
• From identity verification services — where wowbet uses a third-party KYC or anti-fraud provider to cross-reference the identity documents you submit against authoritative data sources.
• From fraud prevention and security services — external services that flag suspicious device fingerprints, IP addresses associated with known fraud activity, or patterns consistent with multi-account abuse.

5. Purposes of Processing

The table below summarises the primary purposes for which wowbet processes your personal data and the categories of data involved in each purpose:

wowbet will not process your personal data for any purpose that is incompatible with the purposes described in this section without providing you with prior notice and, where required, obtaining your consent.

6. Legal Basis for Processing

wowbet processes your personal data on the following legal bases depending on the specific purpose:

• Performance of a contract: Processing necessary to create and manage your account, execute deposits and withdrawals, and provide the gaming and betting services you have requested.
• Compliance with a legal obligation: Processing required to fulfil our obligations under anti-money laundering regulations, KYC requirements, and other applicable legal duties.
• Legitimate interests: Processing carried out to prevent fraud, ensure platform security, detect multi-account abuse, monitor responsible gaming indicators, and conduct anonymised platform analytics. In each case, wowbet has assessed that its legitimate interests are not overridden by your rights and freedoms as a data subject.
• Consent: Processing for direct marketing communications, including SMS and email promotions. You may withdraw your consent to marketing communications at any time by contacting the support team. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.

7. Data Sharing & Disclosure

wowbet does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with third parties only in the circumstances described below:

7.1 Payment Service Providers

We share the minimum necessary financial and identity data with bKash, Nagad, Rocket, Upay, and card payment processors to facilitate deposits and withdrawals. These providers process your payment data under their own privacy policies and security standards.

7.2 Identity Verification & KYC Providers

We may share copies of identity documents and associated personal data with third-party KYC and identity verification service providers for the purpose of verifying your age and identity in accordance with our verification obligations.

7.3 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver the game experience. These providers do not receive your full identity or financial data unless specifically required for their services.

7.4 Fraud Prevention & Security Services

We may share technical and device data with fraud prevention and cybersecurity service providers for the purpose of protecting the platform and its users from fraudulent activity, money laundering, and other illegal conduct.

7.5 Legal & Regulatory Disclosure

We may disclose personal data to law enforcement agencies, regulatory bodies, or courts when we are legally required to do so, or when we reasonably believe that disclosure is necessary to protect the rights, property, or safety of wowbet, our players, or the public.

8. International Data Transfers

Some of wowbet's technology partners and service providers may be located outside Bangladesh. Where your personal data is transferred to or processed in a country outside Bangladesh, wowbet will take appropriate steps to ensure that the transfer is subject to adequate safeguards, including contractual data protection clauses that impose obligations on the recipient equivalent to those that apply to wowbet under this Privacy Policy.

By using the wowbet platform, you acknowledge that your personal data may be transferred to and processed in countries outside your country of residence. We will always ensure that any such transfer is conducted lawfully and with appropriate protections in place for your data.

9. Data Retention

wowbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention principles apply:

• Active account data: Retained for the lifetime of your account plus a minimum of five (5) years following permanent account closure, to satisfy anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years following the date of submission or account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years following the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the last communication in a support ticket or case.
• Marketing consent records: Retained for the duration of your consent and for three (3) years following withdrawal, as evidence of the consent and its withdrawal.
• Technical and device logs: Retained for up to twelve (12) months from the date of collection, unless required for longer as part of an ongoing fraud or security investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

10. Security Measures

wowbet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the wowbet platform, ensuring that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Tokenisation of payment data — card and mobile wallet details are stored in tokenised form only; wowbet does not retain raw card numbers or full mobile wallet credentials on its servers.
• Access controls — internal access to personal data is restricted on a strict need-to-know basis. Team members who require access to specific data categories for their role are granted the minimum level of access necessary.
• Two-factor authentication available for all player accounts and mandatory for all wowbet internal administrative accounts.
• Regular security assessments — the wowbet platform undergoes periodic technical security reviews to identify and address vulnerabilities.
• Incident response procedures — in the event of a data breach that is likely to result in a risk to your rights and freedoms, wowbet will notify affected users without undue delay and will take immediate steps to contain the breach.

11. Cookies & Tracking Technologies

The wowbet platform uses cookies and similar tracking technologies to ensure the proper functioning of the site, to remember your preferences, to analyse how the platform is used, and to support fraud prevention and security measures. A cookie is a small text file placed on your device by the wowbet server when you visit the platform.

11.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the platform. These include session authentication cookies that keep you logged in during your visit and security cookies that help detect and prevent fraudulent activity. These cookies cannot be disabled without materially affecting platform functionality.
• Functional Cookies: Used to remember your preferences such as your preferred language, display settings, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the wowbet platform — which pages are visited most frequently, where users encounter difficulties, and how the platform can be improved. This data is not used to identify individual users.
• Security & Fraud Prevention Cookies: Used to identify and flag suspicious device behaviour, detect multiple accounts operating from the same device, and support our anti-fraud monitoring systems.

11.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the wowbet platform. Your browser's help documentation will explain how to manage cookie settings for your specific browser and operating system. Strictly necessary cookies cannot be opted out of while you continue to use the platform.

12. Your Data Rights

As a wowbet user whose personal data is processed by the platform, you have the following rights with respect to that data. To exercise any of these rights, please contact wowbet using the details in Section 16:

• Right of Access: You have the right to request a copy of the personal data wowbet holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by wowbet be corrected or completed without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request that wowbet delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw the consent on which processing was based. This right is subject to wowbet's legal obligations to retain certain data for specified minimum periods.
• Right to Restriction of Processing: You may request that wowbet restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being verified following a rectification request.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive the personal data you provided to wowbet in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where wowbet relies on legitimate interests as the legal basis, unless wowbet can demonstrate compelling legitimate grounds that override your interests. You also have an unconditional right to object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent prior to its withdrawal.

wowbet will respond to all valid data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further two months, in which case wowbet will inform you of the extension and the reasons for it within the initial thirty-day period.

13. Children's Privacy

The wowbet platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not attempt to register an account or provide any personal data to wowbet.

If wowbet becomes aware that it has collected personal data from a person under the age of 18, it will immediately close the relevant account, delete the data in question, and — where a deposit was made — return the deposit amount to the originating payment method, minus any winnings accrued during the underage period, which will be forfeited in accordance with our Terms and Conditions.

14. Third-Party Links

The wowbet platform may contain references to or links to third-party services such as payment provider portals (bKash, Nagad, Rocket) accessed during the deposit or withdrawal process. Once you leave the wowbet platform and access a third-party website or service, this Privacy Policy no longer applies. wowbet has no control over the data practices of third-party services and accepts no responsibility for their privacy policies or the manner in which they handle your personal data.

We encourage you to review the privacy policy of any third-party service before providing your personal data to it.

15. Updates to This Privacy Policy

wowbet reserves the right to update or revise this Privacy Policy at any time. When we make material changes to the policy, we will publish the updated version on the wowbet platform and update the "Last Revised" date shown at the top of this document. Where the changes are significant, we will also provide a more prominent notice, such as a notification within your account dashboard or a message to your registered mobile number.

Your continued use of the wowbet platform following publication of a revised Privacy Policy constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how wowbet protects your personal data. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and may close your account by contacting our support team.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which wowbet processes your personal data, please contact our Data & Privacy team using the details below. All correspondence must be in English.

Please include your registered mobile number or username in any privacy-related correspondence so that we can locate your account records promptly. The email address above is provided as plain text and is not a clickable link — please copy it manually into your email client.